FAQ’s

faqs

 

How does your Trade In Exchange Progam work?

The trade in exchange program was created to provide customers with a trouble free method of exchanging their existing firearm in order to obtain a credit against a new build Patriot Defense firearm.

To enquire about the value of a specific firearm, please e-mail the details to the Patriot Defense e-mail address found on the Contact Us page of this website. Once the firearm type, make, age and condition has been established, a fair market price will be offered and the appropriate credit applied.

To allow this program to work effectively, both parties must have realistic expectations going into the deal.

 

Do you carry extra items not listed on your website?

Yes, we can supply a whole range of items that may not be listed. For example Pelican cases. There are so many different models and colors, we struggle to keep up. Send us an e-mail with your specific requirements and we’ll do our best to help out. This applies to firearms also.

 

What are my shipping options?

Our standard method of shipping is USPS Priority.

 

Do you ship internationally?

Patriot Defense is a registered exporter with U.S State Department and all products are subject to the U.S ITAR Regulations. Our company complies with all necessary documentation required by ITAR and U.S Department of Homeland Security Borders and Customs Protection.

  • All products shipped will declare the actual content of your shipment as well as the actual amount.
  • Product shipped to ALL APPROVED COUNTRIES (except Canada) must be no greater than $100 in value for parts and accessories to ship utilizing ITAR Exemptions.
  • Product shipped to CANADA (ONLY) may be no greater than $500 in value for parts and accessories to ship utilizing ITAR Exemptions.
  • IF THE AMOUNT EXCEEDS THE REQUIRMENTS LISTED ABOUT, PATRIOT DEFENSE WILL BE REQUIRED APPLY FOR A US EXPORT LICENSE FOR YOUR ORDER AND ADDITIONAL FEES WILL APPLY.
  • ITAR Prohibited Countries

 

What happens if an item that I purchased is “back-ordered”?

Our website is run off an active inventory system that allows us to minimize backorders. Our website will not allow you to order an “out of stock” item until we have received a new shipment to replenish our inventory. Although, this is the real world and backorders do happen occasionally, an email will be sent to you notifying you of its availability date. You then have the option to cancel your order and get refunded or wait a few days for your product to arrive.

 

How long does it take to process my order?

All orders will be shipped by the 3rd business day as long as it’s in stock, all though most orders are shipped the next day after ordering.

 

How can I pay for my purchase?

We accept Visa, Discover, and MasterCard through our secure website. If you wish to talk to one of our sales advisers, please call during normal business hours.

 

What if I want to return an item?

All items must be returned unused in the original packing. Shipping is at the buyer’s expense and a 10% restocking fee will be charged.

 

What if I don’t see the product I am looking for?

Please make any recommendations you may have through our ‘Contact Us’ page and we will be happy to take a look at the product and consider it for future sales. We do a carry full line of products for the following manufacturers and more: Magpul, US Optics, EOTech, Leupold, Trijicon, CamelBak, CRKT, GG&G, CMC Triggers, Troy Industries, Thunder Beast, and AAC

 

What about a warranty on my product?

All of our products are sold “as-is” with manufacturers’ warranty only. We are more than happy to assist you with any warranty claim that should arise.

 

Can I cancel my order?

Yes, but only before the item is processed for shipping. In most cases we process orders and ship by the next business day so we need to be notified immediately through our contact us page.

 

Do you charge sales tax?

We only charge sales tax on items sold within Texas since this is the state our office and warehouse operates out of.