Shipping Insurance
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.
Returns Policy
You may return most new, unopened items within 30 days of delivery for 90% refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders typically ship in 1-3 business days although most are next day. International shipments may take 7-14 business days.
Patriot Defense Shipping Address
PDLLC
PO BOX 220
Richards, TX 77873
International Shipping
- All orders over $500 for countries listed below will require an export license.
- All products shipped will declare the actual content of your shipment as well as the actual amount.
- Product shipped to ALL APPROVED COUNTRIES must be no greater than $500 in value for parts and accessories to ship utilizing Business Commerce Department Low Value Shipment (LVS) Exemption.
- Orders will not be broken up in multiple shipments.
- Additional fees will be charged for exporting serialized firearm components.
Patriot Defense ships to international customers who have created accounts with EasyExport. There is no charge. To create your EasyExport account, click here. There is no charge for registration and EasyExport does not share your information.
International service territory. Click here to see our international service territory.
International Restrictions that apply to individuals
- We ship firearm parts and firearm accessories to individuals in the countries listed in Country List B below.
- We ship rifle scopes and other optical devices to individuals in the countries listed in Country List C below.
- We do not ship firearms, frames or receivers to individuals. Please ask your firearm dealer to register with EasyExport and buy the product for you.
- We are unable to ship barrels, slides, bolts, bolt carriers, magazines, and cylinders to individuals in countries that require these parts to be serialized. These items must be shipped to dealers.
Our agreements with suppliers may prevent us from exporting certain products.
Export Licenses for International Customers
Some orders require an export license. If your order requires an export license, EasyExport will contact you regarding paperwork needed from you. There is no charge for export licenses, but please allow 4-6 weeks for the U.S. Commerce Department to issue the license. If you do not want to wait for EasyExport to obtain an export license, you can cancel your order.
Import Permits for International Customers
Your country may require that you obtain an import permit for certain products you purchase. EasyExport will contact you if your order requires an import permit. Upon request, EasyExport will prepare your import permit application at no charge if you are located in New Zealand, Australia, or South Africa. If you do not want to obtain an import permit, you can cancel your order.
It is your responsibility to obtain any import permit required by your country. We are not responsible for deliveries that are not completed due to your failure to obtain an import permit or any other authorization required for you to import products into your country.
Duties and Import Taxes on International Orders
You are responsible for all duties, taxes, import fees and other charges imposed by your country.
If you are located in a country in Country List B, your EasyExport account contains information about duties, import taxes and other charges in your country.
APO/FPO Addresses
Shipments to APO/FPO addresses are treated as exports under American regulations. We regret that we are unable to ship to APO/FPO addresses.
End Use Restrictions
Individuals - Firearms, firearm parts and optics that are shipped to individuals may not be transferred. Individuals are not permitted to buy firearms, firearm parts or optics for family, friends, or other people. Individuals can purchase these items only for their own use.
Dealers, Distributors, and Other Businesses – Dealers and other businesses may resell or transfer products only in their own country and only as permitted by their country’s laws. Complete firearms may not be sold or transferred to anyone on the U.S. Government list here: https://www.treasury.gov/resource-center/sanctions/SDN-List/Pages/sdn_data.aspx.
Terms and Conditions of International Sale
All international sales are subject to the following terms and conditions:
International Shipping
You will see shipping options and prices when you check out.
Compliance with Firearm and Other Laws in Your Country
You are not permitted to buy firearms, firearm parts, or any other items we sell unless you are authorized to own and possess them in your country.
International Returns
We do not allow returns of products shipped outside the United States. All international sales are final.
Suspicious or Illegal Activity
We reserve the right to refuse to accept or ship orders for any reason we determine appropriate. Either we or EasyExport will report suspicious or illegal activity to the appropriate legal authorities.